Step 1 of 6

Submit a Claim

Enter your order details to get started.

Add Photos (up to 5)

Photos speed up your claim. Choose up to 5 images showing the damage, the packaging, and the product labels.

No photos selected yet

When you're ready, email your photos to carlos@kerncomforts.com with your order number in the subject line. Tap the button and your email app will open with everything addressed — just attach the photos you picked above.

Email Your Photos

Before You Submit

Claims should be reported as soon as possible after delivery or pickup.

For faster review, include clear photos of the item, packaging, labels, and any affected area.

Submitting this form does not guarantee approval. Claims are reviewed based on your order type, condition of the item, and our posted store policies.