Returns, Refunds & Limited Warranty Policy

7-Day Return Window

Eligible purchases may be returned within 7 calendar days of delivery or pickup if the item meets all return requirements.

To qualify for a return, the item must:

• Be unused and unassembled
• Remain in original factory packaging
• Include all hardware, parts, manuals, and accessories
• Be in the same condition as received
• Show no signs of stains, odors, wear, damage, misuse, or customer handling damage

Items that have been assembled, used, damaged, modified, moved after delivery, or removed from original packaging may not qualify for return.

Restocking Fee

All approved returns are subject to a 25% restocking fee.

This fee helps cover:

• Product inspection
• Warehouse handling
• Repackaging and inventory processing
• Delivery coordination
• Supplier and restocking costs

The restocking fee will be deducted from the approved refund amount.

No Exchanges

Kern Comforts Furniture does not offer direct exchanges.

Customers who wish to purchase a different item may return an eligible product under this return policy and place a new order.

New purchases are subject to current pricing, availability, delivery fees, and approval under this policy.

Refund Process

To request a return or refund review, customers must submit a claim through our official claim form.

Once the claim is reviewed and the item is inspected, approved refunds will be issued to the original payment method within 5–10 business days.

Delivery fees, assembly fees, setup fees, and completed service fees are non-refundable.

Delivery & Pickup Only

Kern Comforts Furniture offers local delivery and warehouse pickup only. We do not offer product shipping.

Customers are responsible for return transportation costs, return pickup fees, or arranging the item return to our warehouse if a return is approved.

Original delivery fees are non-refundable once delivery has been completed.

Warehouse Purchases, Cash Sales & Marketplace Transactions

Purchases made in person, by cash, through Facebook Marketplace, OfferUp, promotional warehouse pricing, clearance inventory, floor models, or as-is merchandise are considered final sale for change-of-mind reasons.

Returns or refunds will not be approved for:

• Buyer remorse
• Style preference changes
• Color preference
• Comfort or firmness preference
• Item not fitting the intended space
• Measurement mistakes
• Household approval changes

Verified manufacturer defects may still be reviewed under the limited warranty section below.

Customer Measurement Responsibility

Customers are responsible for confirming all furniture measurements before purchase.

Please make sure the item will fit through:

• Entry doors
• Hallways
• Staircases
• Elevators
• Door frames
• The intended room or space

Returns, refunds, or cancellations will not be approved because an item does not fit.

Refused Deliveries

If a delivery is refused after dispatch or upon arrival, the customer may be responsible for delivery fees, return delivery costs, and applicable restocking fees.

7-Day Limited Warranty / Manufacturer Defect Support

Kern Comforts Furniture provides limited manufacturer defect support for up to 7 calendar days from delivery or pickup on eligible products.

This limited warranty applies only to verified manufacturer defects. It does not cover normal wear, accidental damage, misuse, comfort preference, or customer-caused damage.

Covered manufacturer defects may include:

• Structural frame defects caused by manufacturing
• Missing manufacturer hardware or parts
• Mechanical defects present at delivery or pickup
• Manufacturer stitching or seam defects
• Verified manufacturing flaws

Not covered:

• Normal wear and tear
• Fabric softening or cushion compression
• Minor color, fabric, or texture differences
• Damage from customer transport or moving
• Improper assembly
• Pet damage
• Stains, spills, burns, odors, or water damage
• Scratches, tears, or accidental damage
• Items that do not fit the intended space
• Comfort, firmness, or style preference

Reporting Damaged or Defective Items

Damage or manufacturer defect claims must be reported within 48 hours of delivery or pickup.

Claims must be submitted through our official claim form:

Please include:

• Clear photos of the product
• Photos of packaging, if available
• Order number or proof of purchase
• Full name and contact information
• A clear description of the issue

Claims submitted after 48 hours may not be eligible for review.

Warranty Resolution

If a claim is approved, Kern Comforts Furniture may work with the manufacturer or supplier to provide an appropriate resolution.

Approved resolutions may include:

• Replacement parts
• Repair assistance
• Product replacement when applicable
• Manufacturer-supported resolution

Refunds are not guaranteed for warranty claims and are reviewed case by case. All resolutions are subject to product condition, manufacturer approval, and product availability.

Floor Models, Clearance & As-Is Items

Floor models, clearance items, discounted merchandise, and as-is inventory are final sale.

Customers are responsible for inspecting these items before purchase, pickup, or accepting delivery. Any visible concerns must be reported before accepting the item.

Contact

For questions about this policy, please contact Kern Comforts Furniture.

Phone: (661) 364-9722
Email: info@kerncomforts.com
Claim Form: Submit a Claim