Bought It, Covered.
Straightforward policies, no fine-print games. If something arrives damaged or isn't right, here's exactly what happens next.
Returns, The Simple Version
We stand behind what we sell — every item is inspected before it leaves us. Website orders, Marketplace and OfferUp purchases, cash deals, and in-person buys at regular pricing are all covered: if something isn't right, you have 7 days from delivery or pickup to request a return.
- Items must be unused, unassembled, and in their original factory packaging with all parts included.
- Approved returns are subject to a 25% restocking fee.
- To start a return, submit a claim within 7 days of receiving your order.
Final Sale
The following are sold as-is and considered final sale — no returns or exchanges, except for a verified manufacturer defect reported at delivery or pickup:
- Items sold at special discount or promotional pricing
- As-is items, including display models sold with disclosed imperfections
- Clearance items
Manufacturer Warranty
Every item bought at regular pricing — through KernComforts.com, in our showroom, or through Facebook Marketplace and OfferUp — is covered by the manufacturer's limited warranty against verified manufacturing defects. We don't manufacture the products ourselves — we work directly with the manufacturers to make warranty issues right.
What's Covered
- Structural frame defects
- Mechanical failures (if applicable)
- Missing manufacturer parts
- Manufacturing flaws present at the time of delivery or pickup
What's Not Covered
- Normal wear and tear
- Minor cosmetic variations in fabric, color, or texture
- Damage from misuse or improper assembly
- Damage from moving, transport, or customer handling
- Stains, spills, or pet damage
- Incorrect measurements or items not fitting your space
- Change of mind after delivery or pickup
Filing a Defect Claim
For all covered purchases. Follow these three steps and we'll take it from there.
Report it within 48 hours
All defect claims must be reported within 48 hours of delivery or pickup. Claims submitted after 48 hours may not be eligible for review.
Email us the details
Fill out our claim form with your order details and a description of the issue — then email your photos to carlos@kerncomforts.com with your order number in the subject line.
We handle the rest
Our team reviews the claim and follows up directly. Approved resolutions may include replacement parts, repair assistance, or a product exchange.
Warranty decisions may depend on manufacturer approval, parts availability, and product condition. Resolutions are subject to manufacturer guidelines. Delivery and assembly fees are non-refundable once completed or scheduled.